Journey 2 · Upgrade winner: pre-travel and travel day: Review Pack

Journey 2 · Upgrade winner: pre-travel and travel day (GRW-16 · GRW-17 · GRW-18 · GRW-TD) · Review packPack version: 19 Aug 2026, 16:47 (London) · source of truth: J2/content.json

Pre-travel and travel day: prove it worked, get me to my seat

The buildable spec: the TO-BE map tab (entry, splits, waits, exits, suppressions) and the decisioning matrix on the Campaign brief tab (who gets what, with copy).
The contact rules: the global set on the Reference tab, plus this journey&rsquo;s own applications and exceptions in the TO-BE map&rsquo;s rules panel. Both bind the canvas.
The data: the pin table below; each pin&rsquo;s status and owner is the build dependency list.
Not a dependency: the next-best-action decisioning engine. It compiles the same rules this pack states and its attributes are adopted when they land; this canvas launches on Braze-native logic plus the ruled exclusion segments.

For: Sheran (rulings), CRM (build), Analytics (measurement), Product and Eng (trip-state surface, data feeds).
The one change: One trip-anchored arc for every upgrade-confirmed departure replaces beats buried in four win walks.
How to read: Live (watch it as the customer) · AS-IS (today) · TO-BE map (the build logic) · Campaign brief (the plan) · Design brief · Process & actions · Engineering brief · Reference.
Status: draft until this journey’s design brief is approved. The J5x extraction is ratified as one paired restructure with Journey 1 (DL-005 closed: Sheran, 28 Jul).

📮 How to feed back (this pack IS the review): read it, then put everything in the feedback form: as many points as you like, and submit again any time more occurs to you. Every point gets an answer. Sign-off comes after the changes round, recorded per team.

ValidatedAnalytics validation requiredData / build outstanding

Live experience, view controls